My phone was not delivered

My phone was not delivered

My phone was not delivered

I'm a Participant Level 1

My phone was not delivered

Hi Fido Team,

My name is Jose Eduardo Dias.

I've booked an order to upgrade my Fido device to Samsung Galaxy note 10 plus. I made this transaction on 31 december 2020. I receive the email with the truck number from puralator and after they updated that the package will arrive on 4 January but it was not delivered to me. It was delivered to someone called Frank not in my adress in Montreal. Purolator says its delivered but I did not received any package and when i try to track it by using the tracking id on purolator it shows that its delivered, but I have not recieved it. I have been calling to Fido(+1888-481-3436) and Purolator(+1(888)-744-7123) customer care since that time I received the email but NO one is answering. Purolator says on there live chat virtual assistant that its delivered.

1 REPLY 1
Moderator

Hey @Jose17

 

We're sorry about the wait time, We're experiencing higher than usual volumes at the moment. 

 

We will be sending you a PM from the community. Please check your inbox. Smiley