Showing results for 
Search instead for 
Did you mean: 

new phone promo

I'm a participant level 1
I'm a participant level 1

Received my first bill after upgrading the phone and cell plan, there was a 240.00 credit /promo yet my bill does not reflect any credit so bill is higher than I expected. As well FIDO website sucks, keep having to relogin and they doesnt appear to be a number to call for true support @ links to members, content



Hey @gsandy2020


Welcome to the Community!


It's good to know that some promotional offers start on the 2nd or 3rd billing cycle following the upgrade and remain on the account for the full advertised duration. This might the case for you. 


Can you tell us a little bit more about how you upgraded the phone and when? 

Was the credit offered over 24 months?


That said, you'll find all our contact channels on, along with our contact number. What happens when you try to access your account online?