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January 2018
Hello,
On December's account balance, there's a minus sign infront of the amount of my bill (-$51.18) and I paid $51.18 for December's bill so that it's becoming -$102.36 now. I'm confused what that means. I didn't pay late before and I'm curious what that minus sign means. Can anyone explain that?
Thank you.
Solved! Go to Solution.
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January 2018
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January 2018
Thank you very much for the explanation! I really appreciate that.
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November 2019
Hey @Harman_kaur
If you have a negative balance and your account is cancelled, you'll receive a refund cheque. It can take up to six weeks after you receive your final bill for you to receive it.
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October 2023
Refund cheque will be provided where?
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October 2023
Hello Poojaman833,
Welcome to the community!
The refund cheque will generally be sent to the address they have on file.
You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you need to change the address or wish to further enquire about your particular situation, you would need to contact customer service to have it set up. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
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January 2018
Always a pleasure @sba1
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January 2018
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November 2019
Mee too same but my number is cancelled can u send my refunds to my bank account
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January 2018
Oh Okay,
So what do I have to do? Will the overpayment get back to me later? Or, don't I have to pay for the next month because I have a credit balance on my account?
Thank you for your attention.