Lost phone

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I'm a Participant Level 1
I'm a Participant Level 1

Lost phone

438-XXX-XXXX put a temporary block now please I might have lost my phone 

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Re: Lost phone

Hey @taraaa!

 

I'm sorry to hear about your phone, I hope you find it!

 

Keep in mind you can add a block (and also remove it) via your online Fido account.

 

To do so:

- Select mobile under the product and services tab

- Choose the number that you want to block

- Select "report lost or stolen device" at the bottom

 

I hope that helps!

 

 

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Solution

Re: Lost phone

Hey @taraaa!

 

I'm sorry to hear about your phone, I hope you find it!

 

Keep in mind you can add a block (and also remove it) via your online Fido account.

 

To do so:

- Select mobile under the product and services tab

- Choose the number that you want to block

- Select "report lost or stolen device" at the bottom

 

I hope that helps!

 

 



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Re: Lost phone

hi my nMe is silvino amacio 

i lost my phone

can you please unlock my phone

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Re: Lost phone

Hello @silvino,

 

Welcome to the community!

 

Sorry to hear you lost your phone but the only thing Fido can do is block the phone so it will not work on any carrier, you can do so by following the instructions provided by @FidoNick  above.

 

Depending on if your phone is Android or Apple you can try to see if you can locate it using the location my phone feature but you should do this before blocking the phone, see here for Android and here for Apple.

 

Also, this is a public forum you should not post personal information like your phone number.

 

 

 



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Re: Lost phone

hi if you recieve mesege from my email

please..before answer confirm about  all my information including all my transactions at how much my balance 

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Re: Lost phone

hi tara i request unlock my phone

it is work

if my phone unlocked the fido

no one can open my phone right

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Re: Lost phone

Hey @silvino !


Were you able to block your services as suggested by @KAPABLE-K ?

If the phone was correctly blocked then no services can be used on it.


Feel free to contact us on any of our direct channels here in the "Get in touch" section if you have any specific questions with your situation 🙂



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