Lost credit after switching to a plan

Lost credit after switching to a plan

Lost credit after switching to a plan

I'm a Participant Level 1
I'm a Participant Level 1

Lost credit after switching to a plan

Hi

 

I recently swtiched from Pay as you Go to a postpaid plan. However I had a balance of $20 before switching and this credit isn't showing up anywhere.

 

Can I get a rep to help me figure out where it went on my account?

1 REPLY 1
Moderator

Hey @LiW! Philippe here. Welcome to the community. Smiley

 

We will transfer your airtime balance (including your bonus balance) from your prepaid account within 7 days of your migration. You'll see this balance transfered as a credit on your first or second invoice.

 

I hope that helps!