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'Keep existing plan' button not showing

I'm a Participant Level 2
I'm a Participant Level 2


I'm looking at upgrading my phone, but keeping my existing plan. Each time I view a device, the 'Keep existing plan' option is there for a fraction of a second before disappearing. I've cleared my cookies/cache and tried it on Safari/chrome/firefox and my iPhone, but the button does not appear. Please help.


I'm Qualified Level 1
I'm Qualified Level 1

Hi @world1,


It sounds like your existing plan is not compatible with Fido's new Payment Program structure and you would need to change to a new in-market-plan to take advanted of the new Payment Program, you can get more info on that here.


You can always contact customer support to double check.

I'm Qualified Level 1
I'm Qualified Level 1

Hello @world1 


I wouldn't give up just yet!

It might be your iPhone sorry dude but it's sometimes compatibility / security, not  allowing pop up, a setting iPhone?  do you have the lastest iPhone update?   It might be a funny iPhone not allowing because did not build option specifically iPhone or did not pay fee enough to iPhone to integrate. So sorry🥺


Try on PC, see if it works! 


Cheers  OSF!

*Open-source forever