Fido Roam Not Working in US

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Fido Roam Not Working in US

Hi!

 

I'm in the US right now and can't seem to connect to data/calls/texts. Fido roam is on and searches for networks everyone once in a while but never finds one - it just shows "No Service". Anything I can do to get a connection?

Flag this to a Moderator
Message 1 of 4
383 Views
Highlighted
Moderator
Moderator

Re: Fido Roam Not Working in US

Hey @25e98,

 

Fido Roam is offered on postpaid plans only, is that what you have?

 

That said, a few things could impact your services such as roaming block, damaged sim card, being far from a coverage tower, etc...

 

Assuming that you have a functional sim and are within a covered zone, we'll have to take a closer look at your account to see if there's any kind of blocks on it.

 

I'll send you a PM shortly.



Flag this to a Moderator
Message 2 of 4
371 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Roam Not Working in US

Thank you! I'll keep an eye out!

 

My dashboard on my account does seem to say I have access to Fido Roam from my end.

 

 

Flag this to a Moderator
Message 3 of 4
368 Views
Highlighted
Moderator
Moderator

Re: Fido Roam Not Working in US

Perfect!

 

I have sent you a PM as well. You can reply there. Smiley

 

You can check this page on how to access your private messages.



Flag this to a Moderator
Message 4 of 4
365 Views