Hey there! At this time, Fido will not offer customers access to a 5G network. 5G devices are compatible with Fido’s existing 4G LTE network, and we are continuing to invest in our LTE network to enhance speed and coverage, delivering a stronger connection. Don't hesitate to reach out to our customer service if you have any other questions. You can use any of the contact methods found here.
We understand your point of view, however, rest assured our goal is to constantly improve our service and netowrk. We hope to offer a 5G network in the near future. Feel free to keep an eye on Fido.ca for any future updates.
Hey @YlwRandy I was really looking forward to 5g myself and then I went on a few trips and realized it's not all great. In Iceland, the local Sim I bought was for 5g and to be honest (not a gamer here) I really couldn't differentiate between 4g and 5g. Same in the UK and Europe. I know the main carriers provide 5g and you could move up to premium carrier and check it out for yourself, but I personally think for most people the difference would be negligible. I'm happy to pay less and not have it than to pay more and be disappointed. Just my 2 1/2 cents worth of trying it out. Let us know if you try it on one of the major networks and what your experience is. Cheers
Providing 5G speed will necessarily mean increases in cost which I'm sure most of you do not want this to happen. Our parent company offers 5G speed so we're here to provide options at different prices. 😉
Hello Mcmxlv,
Welcome to the community!
Firstly, I do not know if, or when, Fido might introduce access to 5G services. I do understand some of the other 1st-tier flanker brands already have those services. However, no one here would be privy to that information. Any announcement would be on Fido.ca.
However, being competitive does not necessarily mean having to match the other providers. Sometimes, it means offering something the other providers do not. Until recently, Fido has offered the 5 Hours of Unlimited Data as well as Fido Xtra which are not available from the other providers (see here). That said, Fido has announced that the Fido Xtra program is ending November 30th, 2023.
@mcmxlv wrote:
Koodo under Telus is offering the same phones and plans at the same price as Fido, but with 5G service as opposed to Fido's 4G LTE.
@mcmxlv wrote:
... How is it that Koodo can offer 5G, just like their parent company, without necessarily meaning an increase in cost?...
I'm not sure those claims are entirely true. Yes, Koodo does currently offer a Black Friday promotion for the same cost and amount of data as Fido. You seem to think it's with 5G service. However, it is not. That promotion is at 4G speeds.
If you wanted access to 5G speeds, you would need to avail of one of their plans with a higher data allotment, which Fido does not offer. So, while Koodo might offer access to 5G services, the cost of those plans are pricier than any of Fido's current offerings.
It's possible Fido may have plans to introduce some other feature or service which could replace the Fido Xtra program. However, that would be entirely speculation. Unfortunately, no one here would know about future plan features. Even if there were individuals who are privy to that information, they would not be able to discuss such matters until they are officially announced. As mentioned below, any new offerings would be made public on Fido.ca.
Customers need to choose what features are important for themselves. Some customers may want access to 5G services, while others might prefer the 5 hours of extra data each month.
** edit ** Aside: When determining what features are important for themselves, people should also take note of what is included in the plan offerings. They are not necessarily the same. For example, Fido offers Unlimited International text messaging (sent from Canada) with all of their Data, Talk, & Text plans. However, Koodo considers that feature to be a Perk. **
Hope this helps 😀
Cheers
Hello @mcmxlv,
I understand how many of you wish to advantage of the 5G network. We work hard on improving our 4G LTE constantly. Any news regarding changes to our network will definitely be shared on the Community.
