Hey there @punkpop!
To clarify, the email confirmation you receive is not an invoice. We don't bill you the amounts mentioned on that communication.
What's important to note, is that the email confirmation for your plan change will include the details of your new plan and the features it includes only. Meaning that it's your plan's full cost without any applicable discounts.
The good news is that any promotional discounts will instead be posted on your invoice, under your monthly fees.
Hey @trd_dude and @Kristyb! Were you able to get help since your posts?
If not, you can contact us through one of our channels and we'll be happy to assist you.
Hello @Kristyb,
The cost of the device never changes instead a credit to offset the difference gets applied as a bill credit, this discount usually does not show on the account change confirmation but it will be applied to your invoice.
As for the discount for the plan from my experience when I changed my plan a few days ago which also has a discount it shows under the promotions and discounts section in the attached critical information summary PDF that was attached in the email.
