IOS IKEv2 VPN over LTE does not work anymore

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I'm a Contributor Level 1 kris2k
I'm a Contributor Level 1

IOS IKEv2 VPN over LTE does not work anymore

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

 

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

 

What’s up with this?

 

Any recommended IOS profile tweaks to push down?

Accepted Solution

Re: IOS IKEv2 VPN over LTE does not work anymore

Hey everyone!


A little bit of an update for this. Smiley 

 

For Apple devices: 
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.

 

If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.


A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.

 

Power cycle the device and test the VPN connection again.


If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.

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Moderator
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @momo111,

 

I'll send you a PM to look into it with you!

 

Talk soon.

 

 



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I'm a Participant Level 1 andrejmedo
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

Hello, I'm having a very similar issue but it's more to do with accessing a security camera app. Please help. I'm on iOS 12.1.4. Worked fine for a long time. Sometime in early-mid 2018, it stopped. Can access fine via WiFi.

 

Thank you. 

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Former Moderator FidoValeska
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @andrejmedo

 

We can definitely check that out together. 

 

I'll send you a PM shortly Smiley 



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I'm a Participant Level 1 kingtong
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

Hello there,

 

I've the same issue, IKEv2 over LTE with ProtonVPN on iOS 12.2.

 

Thanks in advance for the support.

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Former Moderator FidoPhilP
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @kindtong!

 

First of all, welcome to the community!

 

I'll send you a PM so we can take a look into this together.

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I'm a Participant Level 2 AT15
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

I have same issue trying to connect to my VPN over LTE.  Not something I do very often, but important to test when having VPN problems.  Took some time to spot the issue but my iphone X (12.1.4) is getting an ipv6 address when on LTE. 

The built-in ios client is apperently using this address and the VPN won't connect.

When I tether my PC (ipv4) to the phone, and then initiate the VPN, that works fine.

 

Something changed on Fido side, this used to work...

 

Thanks

 

 

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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @AT15

 

I'll send you a PM so we can look at this together.

 

Talk to you soon!



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I'm a Participant Level 1 Rocket-go
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

Hi @FidoRany,

I have similar problem as @prochon.

Can you please send me the fix for IPv6 setup?

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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @Rocket-go

 

I'll send you a PM so we can take a look at this with you!



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I'm a Participant Level 2 AT15
I'm a Participant Level 2

Re: IOS IKEv2 VPN over LTE does not work anymore

Hi I never got a PM, can someone respond with workaround ?

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Moderator
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hello @AT15. There's a PM coming your way. Talk to you soon.



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I'm a Participant Level 1 bl1snu7
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

I'm having the same issue as well

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Moderator
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @bl1snu7

 

Welcome to the Community!

 

We'll send you a PM in a moment!

 

Talk to you soon!



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I'm a Participant Level 1 fdmerin
I'm a Participant Level 1

Re: IOS IKEv2 VPN over LTE does not work anymore

Hello,

 

I am seeing the same issue as other people in this thread. However, I am using a TCP-based SSL VPN client app on my iPhone that used to work on IPv4 only and stopped working once I got an IPv6 IP address from Fido.

 

Would someone from Fido be able to assist with a workaround?

 

Thank you.

 

 

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Moderator
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Re: IOS IKEv2 VPN over LTE does not work anymore

Hey @fdmerin,

 

I'll send you a PM to take a closer look into this.

 

Talk soon!



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