IOS IKEv2 VPN over LTE does not work anymore

[kris2k]

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

What’s up with this?

Any recommended IOS profile tweaks to push down?

[FidoJulien]

Hey @jsdecarie

I'll send you a PM so we can take a look at this with you.

Talk to you soon!

[mountainsofsnow]

Hello, I am unable to use my VPN while on the Fido Network (LTE). Is it possible to look into my account and block all iPV6 traffic in my account? my work VPN only works over standard iPV4. Thank you for getting back to me

[FidoFrancois]

Hey @mountainsofsnow. Welcome to the Community and congratulation on your first post.

We can certainly take a closer look at that with you. We'll be sending you a PM shortly. 

Talk to you soon.  

[luka-zhang]

Hi there, 

this is Luca. I have a same problem as this thread posted.. my device is IPHONE X  and system like 12.02 or higher. Can you please help me to fix this situation? Cause I want to use VPN to do some work! By the way, I’m useing Nord VPN! Looking for ward for your reply!

[FidoRachel]

I'm sending you a PM @luka-zhang, we'll look into this! 

[Pappu54]

I have the same problem. Can you please help me? Thanks

[FidoFrancois]

Hey @Pappu54 Welcome to the Community. We're glad to have you with us! 

We'll be sending you a PM so we can take a closer look at that.

Talk to you soon!

[Sonia8]

Hi , I’m having the exact same issue.  

Can I please get assistance via PM?

If possible in French, it would be great !

Thanks!

[FidoRanya]

Absolutely! 

Sending a PM your way now @Sonia8 .

[Sonia8]

 I didn't get any email yet to help me solve my problem - Can you please send me a PM ? English is fine - I need help urgently. Thank you!

[FidoSaira]

Hey there, 

Sorry about that. I sent you a PM

[logicallayer]

I'm having similar issue with vpn and lte

[FidoSaira]

Hey @logicallayer 

Welcome aboard the Community!

I'll send you a PM so we can look into this with you.

Talk soon

[karter]

Hi @FidoSaira.  I’m having the same issue. Can you help?

[FidoPierre]

Hey @karter, 

I'll send you a PM so we can take a closer look into this together.  

[FidoPierre · Accepted solution]

Hey everyone!

A little bit of an update for this.  

For Apple devices: 
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.

If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.

A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.

Power cycle the device and test the VPN connection again.

If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.

[momo111]

I'm still having this issue with IOS 12.1.4 on my 8+, would love to be able to use my VPN again

[FidoClaudia]

Hey @momo111,

I'll send you a PM to look into it with you!

Talk soon.

[andrejmedo]

Hello, I'm having a very similar issue but it's more to do with accessing a security camera app. Please help. I'm on iOS 12.1.4. Worked fine for a long time. Sometime in early-mid 2018, it stopped. Can access fine via WiFi.

Thank you. 

[FidoValeska]

Hey @andrejmedo! 

We can definitely check that out together. 

I'll send you a PM shortly  

[manatane4]

Hi,

I have the same issue, can I please be contacted in private to resolve it?

Thanks