IOS IKEv2 VPN over LTE does not work anymore

[kris2k]

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

What’s up with this?

Any recommended IOS profile tweaks to push down?

[kris2k]

Hey everyone!

A little bit of an update for this.  

For Apple devices: 
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.

If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.

A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.

Power cycle the device and test the VPN connection again.

If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.

[dsjohnston]

I am having this same problem.  Could someone please contact me to resolve?

[FidoRachel]

Sending you a PM in a bit, we'll be happy to help @dsjohnston! 

[robert80n]

good after noon, i have a portable pay system with Djesardins Monetico. Im currently having issues connecting to my device using the cellular network. I called the tech suport with that bank and they told me to contact fido online and do the following. Which im having issue doing.

here the information :

1) contact www.fido.ca

2) select the help and support tab

3) select under the tab mobility 

4) create a user 

5) accept the terms and community help

6) send a message to communityhelp and request to open a ticket attached to master ticket PT00555378

In the request provide the rogers account number, phone number the IMEI of the phone and to inform that the application in the problem is Monetico Mobile.

Process time of the request is 48 hours to 72 hours.

before i go ahead and give you all the private information is this something you can help me with. I called the fido support and they coudn't help over the phone.

thanks 

[robert80n]

this is the only information i have from djesardins.

thanksk 

[FidoValeska]

Thank you for clarifying @robert80n

I moved your message to this thread as it deals with a similar topic.

I'm sending you a PM so we can sort this out.

Talk to you soon!

[AMINE92]

IOS Monetico Mobile + does not work over LTE anymore

I can seem to make this app work.  I was told it was something do with the IPV4 IPV6 setting from FIDO's side.

can you please help

[FidoJulien]

Hey @AMINE92

Welcome to the community

I moved your post here as it is about the same topic.

I'll send you a a PM so we can take a look at this together.

Talk to you soon!

[punky]

I’m also having the same issue. I have many apps on my phone that requires ipv4 support. I would like to get in touch with someone to resolve the issue. 

Thanks

[FidoThomas]

Hey @punky, 

Sure thing We'll send you a PM and we'll continue over there.

Talk to you soon!

[wilderness]

Hi @FidoAmanda, - I'm having this issue as well.

iPhone + WIFI + VPN works fine, but over LTE, web pages won't connect, no email access  etc.  Basically, no internet.

I've been having this issue for 6 months or so, prior, there were no issues,

Help would be very much appreciated!  

Thanks

Stewart