How to activate my new SIM card

[alsaediahned]

Hi I have new SIM card I want active my SIM cards

[alsaediahned]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

[Marat1]

Hello 

i just got a new simcard because the previous one I have lost and now I have some problems with activating it.

on My Account, there is no button Activate simcard. why is that and what I need to do?

[FidoCharles]

Hey @Marat1

Welcome to the Community!

I moved your post here so you can find the answer to your question

Don't hesitate to contact us if anything 

[myphone143]

how do I update my sim card, I got a new sim card

[FidoRachel]

Hey @myphone143, 

I moved your post to this thread since the answer to your question can already be found here. 

[Baljitkaur]

Hi 

[Baljitkaur]

Hi can you activate my new SIM card

[FidoNick · Accepted solution]

Hey @Baljitkaur

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps! 😀

[patrickchan]

goto the fido store to activated, that way if any problems can be fixed.

[Maulikk]

can anbody have an idea how to activate a simcard, i don't have the old sim card number can anybody please help me to activate new sim asasp..!!

thanks

[FidoNick]

Hey @Maulikk! I moved your post here as it deals with the same topic. 

If you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

Hope this helps

[sbarvaliya1]

asking for old sim card number when i am having a new sim card how do i get a sim number to enter

[FidoPhilippe]

Hey @sbarvaliya1! Welcome to the community.

If you still have the old SIM card, the number is written on it. It starts with 8930.....

If you don't, you will have to go to store to activate it.

[Gohopalong1]

I am can't seem to active my new SIM card

[FidoClaudia]

Hey @Gohopalong1,

Welcome to the Community

What happens when you try to activate it? Is there an error message on your side and if yes, what's the error?

I would suggest clearing the cache and cookies of your browser or try a different browser to see if that helps.

Keeps us posted!