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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Resolved! Cannot reach winback

I was a fido customer since 2008, ported my number to bell in nov 2020. received an email and phone call from fido winback but never got in touch with them.   recently, ive been trying to contact the fido winback number with no response, ive left my ...

2121rt by I'm a participant level 1
  • 809 Views
  • 1 replies
  • 0 likes

Fido Data counter is broken

I have been getting annoying text messages from Fido telling me that I have used up my data. I have not changed anything in the last 3 years in how I use my phone or iPad. Also the pandemic has kept me in my house. My devices are all connected to my ...

Rikkim by I'm a participant level 1
  • 712 Views
  • 1 replies
  • 0 likes

Resolved! please cancel temporary suspension

Hello, I'm a user of Fido. I added ' Temporary suspension' from April  22.  I guess this service not allow me to use phone calls or texts, right? Please cancel it as soon as possible.  I tried to contact the customer service center, but i couldn't ma...

rosaria8792 by I'm a participant level 1
  • 664 Views
  • 1 replies
  • 0 likes

Resolved! Massive billing error

So, I was billed 2400 dollars this month, being charged the full 2000 cost of phone that, admitedly, can be bought for 850 dollars elsewhere, instead of the 13 extra dollars a month for 24 months plan I signed up for on the website. I communicated wi...

DPP by I'm a participant level 3
  • 1451 Views
  • 4 replies
  • 0 likes