How do I get refund if I mistakenly overpaid

[kullkjdp]

If someone overpaid 3100 instead of 310 for fido bill, are they eligible to get a refund? If yes, then what is the procedure? I wish to continue with FIDO but paying 3100 and wait until it gets exhausted is not what I want.

[Original_Lucy]

Hi @kullkjdp , so sorry to hear you made an unfortunate error in entering your payment. We aren't an avenue for customer accounts support, I would suggest you call *611 from your device and make arrangements to have that payment refunded. Time is of the essence, so better sooner than later. Wishing you a good outcome