Mistakenly recognized my location

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I'm a Participant Level 2
I'm a Participant Level 2

Mistakenly recognized my location

HI,

 

Today I was driving on highway at the south of Canada, The highway was Just about 10 miles the North of Canada US Border. But did not go across to US. After I ve got home I found my phone got the SMSalsoEmail that I had arrived US and FIDO will charge me the roaming Fee of travelling, I think it is unfair, because I was just driving on the highway inside Canada but not US.... what can I do in order to waive the charge??

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Re: Mistakenly recognized my location

Hey there, we'd be happy to take a look at this with you. Please contact us or we can send you a PM. Let us know what you prefer. 

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Re: Mistakenly recognized my location

Hey there, we'd be happy to take a look at this with you. Please contact us or we can send you a PM. Let us know what you prefer. 



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Re: Mistakenly recognized my location

Hi @FidoDaniela 

 

Please PM me, since I went into "contact us" page the web page just asked me to login,after login I could not find the real "contact us" page again

 

 

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Re: Mistakenly recognized my location

We've sent you a PM @Auba! Talk to you soon. Smiley



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