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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Still no confirmation email or tracking mumber
I ordered a new phone over a week ago, still no confirmation email or tracking number. When I check my account it just says upgrade pending. I contacted Fido last week through the live chat and was told it was in the system and should ship in the nex...
Repeated VM with dead air, originating from Fax
My wife was getting repeated VM's through the day and when she went to listen to the message, there was only dead air. This was very annoying as her VM box would fill up by the afternoon, and family could not leave messages. We captured the number...
Resolved! Failed to cancel account
I hope someone can help me with this problem, especially someone from Fido. I was a Fido customer before August 2020, since then I have left Canada. Before I left, I called Fido customer service multiple times to cancel my phone plan and account, bu...
Missed winback call
@FidoClaudia @FidoNick @FidoValerie Hello mods,Ported out of Fido, got an email telling me to expect a winback call - which I thought never came, but it turns out my phone was marking them all as spam and not putting them through. I tried calling th...
Billing issue
It's been 2 months i am trying to solve an issue with my billing and NO ONE is helping me. Fido is charging me extra charges without my consent and the agent keeps hanging up the phone in my face! I got the worse service ever and my issue isn't being...
