Fraud

[Kaif_1]

I was never told that my discount will be removed after 12 months when I was signing up for the Plan. And now I got tied up with the contract so I can redeem the offers that Fido has. Is this how Fido treat their loyal customers? 

[FidoAnthony]

Hey @Kaif_1,

Welcome to the Community!

We'll be happy to take a look at your account with you.

 There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

Hope to talk to you soon. 

[Original_Lucy]

hey there @Kaif_1 , sorry to hear you feel like you weren't told the conditions of your discount. I have had notifications for the last couple of months telling me my discount ends on Feb 6th. Are you sure you didn't have a reminder on your monthly invoice? At the time of signing it would have been on your agreement. I know people don't always read their contracts, but the information is there. Sorry you got a surprise.