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I'm a participant level 1
I'm a participant level 1

I was never told that my discount will be removed after 12 months when I was signing up for the Plan. And now I got tied up with the contract so I can redeem the offers that Fido has. Is this how Fido treat their loyal customers? 



Hey @Kaif_1,


Welcome to the Community!


We'll be happy to take a look at your account with you.


 There are several ways to reach customer service:


 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).


Hope to talk to you soon. 



hey there @Kaif_1 , sorry to hear you feel like you weren't told the conditions of your discount. I have had notifications for the last couple of months telling me my discount ends on Feb 6th. Are you sure you didn't have a reminder on your monthly invoice? At the time of signing it would have been on your agreement. I know people don't always read their contracts, but the information is there. Sorry you got a surprise.