Followed up x3; no resolution, nothing!

Followed up x3; no resolution, nothing!

Followed up x3; no resolution, nothing!

ma168
I'm a Participant Level 2

Followed up x3; no resolution, nothing!

This is directed towards the 'Office of President'.

 

I have been following up regarding an issue with a service fee for the last 2+ months. I cancelled this service months ago, but I was getting charged. I have already called and chatted with few reps. Not only I didn't receive a call back from a manager or lead, but I was told there has been an attempt and I didn't pick up my phone! This is certainly not true and although I have explained this to the rep who I chattted with on here few weeks ago, he/she didn't bother helping me out with my issue. I have to speak to someone in the office, as this is not the first time I have to take this route. Nobody who's been a loyal customer for over 15+ years should ever experience this. This is not right, and I'm not willing to speak to anybody else who's not from the Office of President, as I have already wasted enough time on this issue.

 

Please call or email me with a response and on how to proceed.

3 REPLIES 3
ma168
I'm a Participant Level 2

I have already done this x2 - please check and advise.

Hey there! We got back to you in PM. We'll continue there.

 



FidoAllan
Moderator

Hey @ma168

 

We'll send you a PM.