Im a new Fido customer and signed up for a promo plan a week ago. Ordered a new device and the plan with a fido rep over the phone. They say all is good they're going to mail me my new phone. 2 days later, new phone arrives but its the wrong one. Call fido to resolve. They tell me theyre sorry and that i should ship back the whole box w sim and then just go in store to pick up a new phone, and then they'll apply my plan to that phone. They assure me multiple times that doing so will not cancel my account + plan. so i do. phone gets returned on friday. obviously it didnt get processed until today, because i get an email saying now my entire account is cancelled. called customer service twice and first they tell me that i cant get my old plan back cause its no longer available (but....it is...i just had it...this morning), and the the second woman tells me the person i spoke to before who said this wouldnt be a problem "Doesnt know what shes talking about". They keep trying to offer me plans that are more expensive, less gb, and with a different phone. TELL ME HOW I FOLLOWED EVERY INSTRUCTION GIVEN TO ME BY FIDO REPS AND SOMEHOW END UP WITH A CANCELLED ACCOUNT. I did everything you told me to do, and now youre telling me theres nothing you can do to fix it? this is YOUR fault. So much for a good first impression.
