Fido took money through Interac Online, but did not refill my prepaid fido account

[Desperatepay]

Hi, I just tried to pay 62.22 dollars through Interac from RBC branch and in the first try, it said it was error. So I just paid again but it was error once again! When I checked my band account, 124.44 dollar was missing! What should I do?

[FidoCatherine]

Thanks for your patience Sorry about the wait-time!

So nothing came up on our end, concerning an issue about this. The error message you got could be caused by a connection/browser issue. 

I'll send you a PM so we can discuss this further!

[FidoCatherine]

Hi there @Desperatepay

Thanks for taking the time to reach out about this!

I get where your concerns lie & rest assured, we're looking into this  I'll be back with you shortly about this, as soon as we get more information on our end. Thanks again!