I have a problem with update of my prepaid balance update. I logged in Fido.ca "my account", chose to pay with interac online, completed operation, and... nothing happened! For the past half of year I have been doing same thing, and everything worked. Now I see that from my bank account money had been withdrawn, but Fido didn't update my balance. Robot at 611 tells my previous balance and doesn't allow to reach a real person for customer service.
Please, give me a suggestion on how to fix this.
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Solved! Go to Solution.
Hey @Bobo3! Welcome to the community.
I've removed your other post as it's similar to this one.
Let us know if the first payment was refunded to your account please. If it does not get refunded within a few business days, you can contact us about that here or we can send you a PM from the community.