Fido withdrawn money through Interac Online, but didn't refill my account

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I'm a Participant Level 1
I'm a Participant Level 1

Fido withdrawn money through Interac Online, but didn't refill my account

Hi,

 

I have a problem with update of my prepaid balance update.  I logged in Fido.ca "my account", chose to pay with interac online, completed operation, and... nothing happened!  For the past half of year I have been doing same thing, and everything worked.  Now I see that from my bank account money had been withdrawn, but Fido didn't update my balance.  Robot at 611 tells my previous balance and doesn't allow to reach a real person for customer service.

 

Please, give me a suggestion on how to fix this.

 

Thanks,

Eugene

 

 

***Edited to add labels***

Accepted Solution

Re: Fido withdrawn money through Interac Online, but didn't refill my account

Hi Eugene4955,

 

Sorry to hear that your account wasn't refilled correctly. You can send us an email from the contact us page and we'll take a look into it for you.

 

Cheers.

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Community Manager
Community Manager
Solution

Re: Fido withdrawn money through Interac Online, but didn't refill my account

Hi Eugene4955,

 

Sorry to hear that your account wasn't refilled correctly. You can send us an email from the contact us page and we'll take a look into it for you.

 

Cheers.



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Fido withdrawn money through Interac Online, but didn't refill my account

Hi @FidoStephen

I have just got he same issue - withdrawn money and acount was not credited. I was paying via Interac with my debit card. Is there any solution?

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Former Moderator
Former Moderator

Re: Fido withdrawn money through Interac Online, but didn't refill my account

Hey @chemist!

 

When did you make the transaction?



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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Fido withdrawn money through Interac Online, but didn't refill my account

Hi @FidoManuel

According to the records in my online banking it made it on February 27, 2016 9:04 AM (PST)  

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Former Moderator
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Re: Fido withdrawn money through Interac Online, but didn't refill my account

Thanks for the detail @chemist!

 

FidoCath will continue with you on your topic Wink 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido withdrawn money through Interac Online, but didn't refill my accou

Click here
 

I have the same issue. maybe just the dalay in bank system.

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Moderator
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Re: Fido withdrawn money through Interac Online, but didn't refill my accou

Hey @Bobo3! Welcome to the community. Smiley

 

I've removed your other post as it's similar to this one.

 

Let us know if the first payment was refunded to your account please. If it does not get refunded within a few business days, you can contact us about that here or we can send you a PM from the community.



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