Fido took money through Interac Online, but did not refill my prepaid fido account

[amevi]

I just used interac to refill my fido prepaid, but the website shows "opps, an error occured", and my prepaid is not refill. But fido withdraw the amount of the refill from my bank account ! What should I do ?

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[amevi]

Hi there @amevi

Thanks for reaching out!

We replied to your other post concerning this same matter, right here 

Thanks for getting back to us on that thread whenever you can. 

[FidoCatherine · Accepted solution]

Hi there @amevi

Thanks for reaching out!

We replied to your other post concerning this same matter, right here 

Thanks for getting back to us on that thread whenever you can.