Fido took money through Interac Online, but did not refill my prepaid fido account

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I'm a Participant Level 3

Fido took money through Interac Online, but did not refill my prepaid fido account

I just used interac to refill my fido prepaid, but the website shows "opps, an error occured", and my prepaid is not refill. But fido withdraw the amount of the refill from my bank account ! What should I do ?

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Re: Fido took money through Interac Online, but did not refill my prepaid fido account

Hi there @amevi

 

Thanks for reaching out!

 

We replied to your other post concerning this same matter, right here 

 

Thanks for getting back to us on that thread whenever you can. 

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Re: Fido took money through Interac Online, but did not refill my prepaid fido account

Hi there @amevi

 

Thanks for reaching out!

 

We replied to your other post concerning this same matter, right here 

 

Thanks for getting back to us on that thread whenever you can. 



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