Hello GaganRandhawa,
Welcome to the community!
Sorry to hear you received that unexpectedly high bill. I do not know the details of your plan. What do you mean by free local BC calling? As far as I am aware, Fido plans do not have Provincial calling. They usually offer local or Canada-wide calling.
There are a couple of things to note with regards to local versus long-distance calling. Firstly, it is the phone number called which determines whether a call is local or long distance (LD), not necessarily where that person might be located physically. For example, if you had a friend visiting you from Ottawa and you called their mobile phone, that would still be considered a long-distance call to Ottawa, even though your friend might be sitting beside you in Vancouver.
That's an exaggerated example for illustrative purposes, however, it's the same premise for area codes within the same Province. I understand both you and your friend have the same area code (778). However, the 778 area code is an overlay available to the entire Province of BC (see here). It would be the area code and prefix (first 6 digits) which would determine a phone number's locality (see here).
I also understand that your friend might never have visited Chilliwack, BC. However, they don't need to visit that area to obtain a phone number designated as from there. They were likely provided a list of available phone numbers to choose from when they signed up for their service.
It appears as though your plan has local calling determined by local calling areas (LCA). There are some additional important things to consider as well. It's helpful to differentiate between incoming and outgoing calls.
Your incoming LCA is based on the geographical location that is associated with your number. It has nothing to do with your own physical location at the time you receive a call. On the other hand, your outgoing LCA is determined entirely by your physical location at the time of a call, and has no ties to any specific geographical location, other than the one in which you’re standing.
Receiving calls while outside of your incoming LCA is considered LD. Making calls while roaming can either be local or LD, depending on whether the call destinations are within or outside of your outgoing LCA.
If you would like to go over those LD calls, you might consider contacting customer service so they may go over your bill and plan details with you. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.
Hope this helps 😀
Cheers
Hey @GaganRandhawa,
We're definitely very saddened to know that's the impression you have. We assure you we operate with transparency when it comes to the services we provide you with and the associated charges.
We want to be able to take a further look and provide you with more assistance regarding whatpossibly happened on your account.
We've sent you a private message to be able to access your account and help. We'll be glad to continue with you there if you wish.
Thank you.
Hey there @GaganRandhawa
Welcome to the community 
There seems to be a lot going on in this situation, and we certainly would not want to bill you for services you did not use.In regard to the plan change and extra monthly fees, was this resolved? You've mentioned that we switched you back to your old plan and refunded you the extra monthly fees, can you confirm? Also, are you currently using a Prepaid or a Postpaid (monthly) service?
As for the long distance calls billed. If you're a monthly subscriber, have you had the chance to go over your detailed invoice? You can download the PDF version (detailed version) online on Fido.ca, and review the charges on your end. This will help you confirm the number reached, it's area code, and if long distance charges apply based on that information.
With that said, I'll be sending you a PM shortly to go over the details with you.
