On a post paid account Fido will stop the data if the overage goes to $50 I was told. I have to agree with @jfklein if my plan gives me 2GB a month Fido should not allow me to go over. I do not need to set my phone to stop it or have to keep checking Fido app to see if I will be going over.
What I think would be a better soloution is if my plan gives me 2GB and I use it up Fido should send me a text or something saying I reached my limit and if I want to purchase more data I can do so with a link to authorise the purchase of more data.
@zetas wrote:
And I suppose you believe blindly what the counting for data method Fido gave you?...you better check again that...hope you do have that app in your phone.
regards
Hello Zetas,
Welcome to the forums!
I trust what usage both my phone and Fido tell me since there is only ever a 2-5 Mb difference between the values.
You seem concerned that the data usage on your phone is not corresponding with Fido's record of your data usage. Have you verified you've entered the correct billing cycle information? If the app you're referring to is the My Account app, are you aware that there is a slight delay before it updates usage?
Cheers
Hey JasonParker!
Don't forget that you have the option to block your phone's data access at anytime by turning off data under your phone's network settings.
Hope this helps!
Hey jfklein!
Think about this: what if you reached your limit of data after 2-3 weeks? You still need data to complete your month right? Some would stop using it, but most won't...
Would you prefer having to contact us every time you reach your limit to re-enable the data?
If you go over your limit every month, that's an addition call to us every month. I'm sure you would be frustrated by that procedure, as it's time-consuming!
Instead, we prefer giving you all the tools to take your own decision.
You can track your data usage, think about it as a speedometer. You have to look at it in order to avoid a nasty surprise, sounds fair?
Our service is no different from that, we give you access to all the data that you want (we apply a cap of 50$, just in case you didn't checked your speedometer;)).
We provide the tools and the over usage rate. You're all set to stay within limits.
I've never been surprised by a data over usage bill. Simply because I look at my usage every week. If I'm close to my limit, I take the decision to go over, knowing the rate I'll pay.
Do you know how to track your data? Do you know your data over usage rate?
Hello,
According to the CRTC Wireless code, post-paid customers have the right to limit their data overage charges to $50 a month and their data roaming charges to $100 a month. Therefore, you should receive a text once you reach either of those limits stating you have reached said limit. You should also get the option to accept additional charges for further usage.
That said, it is incumbent on the consumer to monitor their usage, including data usage. With great power (read smartphones) comes great responsibility. **edit** There are many threads on here (and the internet) regarding data usage management. To start you off, I will refer you here.
Cheers
