Fido Charged more than the agent ensured

[farjna]

Hi, 

I am very distafied with todays incident what happened with me. I ordered a new Iphone 15 Pro Max 256 GB Natural Titanium. Order was done thorough live chat agent. That time agent ensured if I pay $359 as down payment I will get the deal for $59 Phone plan for 24 months with my exhisting Mobile plan.

Please note that my existing mobile plan was $40 for 40GB. The agent also confimred this in live chat. I also ahave the proof of that chat in my email. 

But after confirmation I got email that my monthly mobile bill plan is changed from 40GB of $40 to 40GB of $60. I am totally shocked about the issue. Even afte rthe confirmation from agent how this can happen. 

Afte that I tried to get help from another fido agent but after 2 hours of long chat they could not give me any solution. I am very dissapointed with htis kind of service.

Please have look on this issue. My email address is farjana.rahman.sharna95@gmail.com

[Cawtau · Accepted solution]

Hello Farjna,

  Welcome to the community!

  Sorry to hear of your situation. Firstly, Fido does not offer customer services via email. You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you wish to further discuss your situation, you would need to re-contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers