Note: If you had an additional phone line 5$ credit applied to your account, and it was removed after a plan upgrade. Please contact support ASAP and try to get it back. This is an unfair treatement of Fido's customers, and outright scammy behavior.
Hello, it has been a year since I joined Fido, me and the wife for 2 plans and 2 phones.
My wife created the account and chose her plan and phone, then we added a 2nd line for me with a plan and a phone. So naturally, we received a 5$/mo credit, 2GB of bonus data and a 100$ bill credit.
Around 6 months ago, my wife accepted a plan upgrade for a higher $$/mo for more data.
The issue now, is that it seems that the 2GB of bonus data is still remaining in her plan, but the 5$/mo credit was removed.
I contacted customer service to request the 5$/mo credit back. To my shock, they claim that the credit is due to a loyalty discount?? And so, because the plan has changed, the loyalty credit is now removed.
(so much for the $5/MO DISCOUNT FOR 24 MONTHS)
I must say, I am extremely shocked of the lack of transparency of the plan upgrade process AND the innacurate reason of the 5$/mo credit in order to deny putting it back into the account.
It should be clear during the upgrade process, that all plan credit, bonus, will be removed upon upgrades.
What to do?
