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Extra charges

I'm a Participant Level 1
I'm a Participant Level 1

I have both unlimited international  messaging and unlimited regular messaging, yet I am being charged 25 cents for every text to a 416 number (local). Why is that? 


Senior MVP Senior MVP
Senior MVP

Hello Rekeha,


   Welcome to the community!


  It sounds like the phone number you were trying to text might have been a landline. While sending text messages to mobile numbers is included in many plans, sending texts to a landline (home phone) is a 3rd party (TeleMessage) service which incurs additional cost (25¢). If you would like to prevent sending texts to a landline, you would have to contact TeleMessage ( directly and ask them to disable the service for your number.


Hope this helps 😀