Extra charges

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I'm a Participant Level 1 Rekeha
I'm a Participant Level 1

Extra charges

I have both unlimited international  messaging and unlimited regular messaging, yet I am being charged 25 cents for every text to a 416 number (local). Why is that? 

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Re: Extra charges

Hello Rekeha,

 

   Welcome to the community!

 

  It sounds like the phone number you were trying to text might have been a landline. While sending text messages to mobile numbers is included in many plans, sending texts to a landline (home phone) is a 3rd party (TeleMessage) service which incurs additional cost (25¢). If you would like to prevent sending texts to a landline, you would have to contact TeleMessage (support@telemessage.com) directly and ask them to disable the service for your number.

 

Hope this helps 😀

 

Cheers

 



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