No low plans offered to existing customers

[lilsue]

Why can’t Fido offer low cost plans for existing customers however a new customer can get a low cost plan.

i have been a customer with Fido for many many years and now they are not willing to offer me any plan lower than $60 a month without data?

yet on the website plans as low as $45 / $50 are offered with data?

[petrocelly]

thats on purpose, they will offer you always more expensive plan just to rip you off, they do this to me all the time, even phone offers are more expensive then when u buy directly, sometimes used phones are more expesive then new phones. now they offering me 50gb plan for 63$, i just switched to 30GB (60$) from 12GB wiuth bonuses (12GB+12GB for 57$) they slowly creep up the price with nonsense, i never used more then 10GB with heavy youtube watching, 50GB is BS same as their price. If I want a 10GB plan they offer it for 65$, fido is a ripoff second grade company of rogers, they always were, i dont understand how ppl are getting cheap plans at all, ive been with fido for more then 15 years and never got any deal, and i did not want to change because of all the mess u get into to go to different operator with all hidden fees

[KAPABLE-K · Accepted solution]

Hello @lilsue,

welcome to the community!

If you login to the MY ACCOUNT section on fido.ca or on the Fido mobile app and then go to change plan you should see a list of all the current in market plan and even plans that are targeted just for you. If you see a plan that fits your needs then you can switch to the new plan.

Keep in mind if you are currently on contract you might have to pay off your current tab depending on the new plan you are switching to.