Add a line for the 1000 min long distance policy by the end of 2020 - the operator acknowledged all is set up.
January bill shows $300+. Had a live chat and the chat guy doesn't recognize the policy on the new line and REFUSE to refund.
I have spoken to more than one supervisors -- none of them are able to refund.
One of them tried to put everything on myself and avoid talking the probability of Fido internal miscommunication.
So the case is further escalated and doesn't seem solvable by those from "contact us" any more.
Can you talk more on "send you a PM thru the community"?