Disappointed experience with Fido

[H0H0H0]

Add a line for the 1000 min long distance policy by the end of 2020 - the operator acknowledged all is set up.

January bill shows $300+. Had a live chat and the chat guy doesn't recognize the policy on the new line and REFUSE to refund.

Disappointing!

[H0H0H0]

@FidoPhilippe "I'll send you one shortly" 

How "short" is it? Is it "short" enough From Saturday till now?

[FidoJulien]

Hey @H0H0H0

I sent you a PM! 

[H0H0H0]

Thanks @FidoJulien 

Just made another phone call and seems issue was solved by a supervisor named Nancy. Thanks her.

[FidoValerie]

Hey @H0H0H0 

Sorry to learn that you had a bad surprise on your recent bill!

We'd be glad to look into this for you. You can contact us to get started, as we'll need access to your account.

Alternatively, we can also send you a PM through the Community, should that work best for you!

[H0H0H0]

@FidoValerie 

I have spoken to more than one supervisors -- none of them are able to refund. 

One of them tried to put everything on myself and avoid talking the probability of Fido internal miscommunication. 

So the case is further escalated and doesn't seem solvable by those from "contact us" any more. 

Can you talk more on "send you a PM thru the community"?

[FidoPhilippe]

I'll send you one shortly then @H0H0H0! Chat with you soon.

[H0H0H0]

@FidoPhilippe 

any follow-ups? By the way I am waiting for the reaching-out from Fido's "president office", which has already exceeded the 72 hours time line as given during one of the phone call.