Device Protection Cancellation

[Longinus1]

Hey guys.

Is there a way to cancel my device protection on fido.ca? Local fido store suggested calling *611 for manual cancellation but there was no response...

Thank you!

[dmillar]

does anyone really exist at Fido support? or do they sit around eating doughnuts and laughing at the customers that were suckered into accepting "Device protection'?

[FidoStephen]

Hey dmillar,

What's going on? Anything we can help you with?

[Coop]

I have a question, does device protection apply to a unlocked phone I bought from a 3rd party?

[Cawtau]

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@Coop wrote:

I have a question, does device protection apply to a unlocked phone I bought from a 3rd party?

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Hello Coop,

  Welcome to the forums!

  I do not believe device protection would apply on a phone purchased from a 3rd party. Usually device protection needs to be purchased at the time of sale and only applies to that particular device (ie non-transferrable). I do not believe there are any blanket device protection plans which would include multiple or different devices (except perhaps some specialised home insurance plans etc).

  Hope this helps!:smileyhappy:

Cheers

[FidoManuel]

Hey Coop!

I confirm what @Cawtau just said, it's not possible to purchase the Device Protection plan for a non-Fido phone. That protection plan can only be purchased for a Fido phone and within the first 15 days of a purchase. 

Hope this helps!

[corsyx]

That's just great ! (Sarcasm!)

So i'm stuck with this expensive phone with no insurance on it.

It would have been nice if fido specified that on the website.

There's no mention of excluding 3rd party/non-fido phones.

A key piece of information conveniently left out.

Very dissatisfied.

[FidoRanya]

Hey @corsyx ,

While it's true that the device protection can only be added within the first 15 days after you purchase a Fido phone, we do have open enrollement periods for the Device Protection which are outside of the 15 days and which apply to Non-Fido phones ! 

Did you add this service during an open-enrollement period? 

[corsyx]

I have not signed up for device protection yet. I was hoping to with the new phone I bought from a third party.

Are you saying there are periods in which fido will allow non-fido phones?

If so, when?

and why periodically (and not constantly)?

[FidoCatherine]

Hi there @corsyx

To answer your question, any warranty Fido offers only apply to Fido phones & devices.

These types of warranties can't be extended to non-Fido phones. 

As for the open enrollement period FidoRanya mentioned above, this is concerning the Device Protection Service. 

On certain occasions, it can be offered past the 15-Day-Satisfaction Warranty we offer, at the time of the phone purchase. That all depends on our ongoing promotions

Are you interested in getting a new phone?  

We'd love to help out in any way we can!

[corsyx]

I bought and new and expensive phone on sunday from a third party... and i want device protection on it.

I got a great deal on it and dont want to have re-purchase it from anywhere else for msrp or having to sign a new contract.

[FidoManuel]

Hi @corsyx!

Welcome to the Community!
I can understand why you would want to protect your investment! Phones are quite expensive nowadays!

We are currently not in an open-enrollment period, so it's not going to be possible to add the Device Protection to your line.

[corsyx]

So during an open-enrollment period, we can add device protection to a non-fido phone?

When do these periods take place?

[FidoManuel]

That's right! We don't know in advance though. 

[Coop]

Thanks guys, you just confirmed for me that I should cancel it. I sold the phone that I bought the plan with and now using a N5.

[FidoFaiza · Accepted solution]

Hi Longinus1,

Removing Device Protection is not something that can be done through Fido.ca. This is something that needs to be handled through customer service. 

Our customer service is open from 8 am to 9 pm on weekdays and from 9 am to 5 pm on weekends.

You can also contact LiveChat through My Account on Fido.ca to remove this add-on. It is available from 8 am to midnight on weekends and from 9 am to 8 pm on the weekends (EST).