Data top-up

Data top-up

Data top-up

SOLVED
I'm a Participant Level 1

Data top-up

Hey,

 

I accidentally added an extra top up for this billing cycle because my account  wasn't showing the 2 gb top up I (monthly recurring) had added previously. Is there a way for me to remove it off of this month's billing cycle (I already texted cancel). I've tried customer service on the phone but the wait times are horrendous and tried in person but they wouldn't do it either. I really need this to go away or I'm considering switching.

 

Sincerely,

Salman

Accepted Solution

Re: Data top-up

Solved by Community Specialist

Hey @s86ahmed

 

If you texted Cancel to 222, the Top up will be canceled Smiley 

View solution in context
2 REPLIES 2
I'm a Participant Level 1

I fount that the easiest way to remove the accidental top-up is to change carrier.  Sad but true.

Community Specialist

Hey @s86ahmed

 

If you texted Cancel to 222, the Top up will be canceled Smiley