My Data Bytes is not reset.
My new billing cycle started Oct 4 but as of today (Oct 7) my account is still showing last month usage and the sessions reset will be in 28 days.
And I cannot find a way to contact Fido.
Can't find the Live Chat link I usually use in past.
Can you please tell us what the error message when you try to start a Data Bytes session?
Do you have the latest version of the app?
Have you deleted the app and reinstalled it? If so is the outcome still the same?
Let us know!
Im having the same issue, i have the latest version of the app and i tried re-installing the app as well and im seeing the same thing. Any insight would be great as I already couldnt use most of my data bytes during the last billing cycle becuase the button was not visible, and now im having this new issue.
Thanks for replying!
All 4 lines of my account have same problem - September Extra Hours not reset.
My wife did call Fido (2020-10-08 Thu morning), tried several things suggested (I didn't ask for details on what have been tried). Eventually the Fido support need to investigate on their side and increase our data temporarily to compensate the lost extra hours due to hours not reset.
Just checked my extra hours (2020-10-11 Sun 23:55), it is now reset to 5 extra-hour sessions available for this new cycle.
Hopefully Data Bytes will be there next time I need it.
Did online chat and the Fido rep confirmed my data bytes did reset on their end.. But if I'm not showing it available (greyed out) how can I use them
As of this morning (Oct 25) it now shows the correct data bytes left in the app on all my accounts
I also noticed my bill was ready to view so not sure if that's what triggered the data bytes to reset