Hey @Eregatillo ,
Welcome to the Community!
Thanks for reporting this . It's definitely not what we want you to experience when you go to one of our locations. Cusomer service is our priority and we want to make your experience as pleasant as can be!
I'll send you a PM so we can look into this further .
I see we spoke to you in PM regarding this and it was flagged on our end
These situations are handled internally, rest assured it's being looked into!
Don't hesitate if you need anything else.