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Customer service supervisor

I'm a Participant Level 1
I'm a Participant Level 1

I spent considerable time over the phone talking with a service customer without getting a clear answer to my questions. I asked him to refer me to his supervisor but my request was declined. I am charged of 525 dollars for data overcharge and could not get a proper explanation from Fido coustomer service employee. Could any one let me know how to connect with a supervisor?



Hello @ouss1,


Welcome to the community! 


I'm sorry to hear you didn't receive the support you required. You always have the options of speaking with a supervisor when you contact us over these methods. 


As for your data charge, did you have a chance to view your detailed bill to see how much data you've used? What seems to be going on exactly? 

Feel free to ask questions to the community or search our posts to see if one could help answer your question.