Hello Advocate4Change,
Since you've received a bill, that would indicate you have post-paid services. You should note with post-paid plans, services are paid for the upcoming month. I understand that might seem counter-intuitive since post usually refers to after. I think the term might refer to receiving a monthly bill stating any accumulated additional charges during the month (see definitions here and here). While the plan fee is charged prior to each month, overages and additional charges show after each month.
You should note that your billing cycle would have started a few days after you activated services. For each billing cycle, there would be additional charges from your previous month plus the monthly fee for your upcoming month (note that any financing would be additional). However, since it was your first bill, your additional charges would have included prorated monthly fees for your few days of service (see here).
On the other hand, with pre-paid services one can only use additional services provided there are sufficient funds in the account.
As an example, if you made an International long-distance call with a post-paid plan, the charges for that call would be included as additional charges in your following bill. On the contrary, you would not be able to make an International long-distance call with a pre-paid plan unless there were already sufficient funds in your account.
Similarly, on plans without Data Overage Protection, some post-paid customers were able to accumulate rather large data overage charges on their following bills. Conversely, pre-paid customers would have needed to add money to their account in order to use additional services.
I personally have not had any issue with payment processing. However, the situation would also be different from pre-paid services. As I attempted to explain, pre-paid services need to have sufficient funds in your account prior to being able to use services. That's the reason why some people noted they were cut-off from their services when their payments did not go through.
With post-paid services though, if a payment does not go through your services would not be affected. However, if they do not receive payment by your due date, late fees may incur as well as additional administrative charges. That said repeated non-payment may lead to suspension.
Hope this helps 😀
Cheers
Hey @wiesiekberanek!
The goal of our Community is to offer peer-to-peer support, therefore, if you need to make changes to your account or review your bills, we suggest you call us or reach out on social media. As much as we would hate to see you go, we will need to speak to you directly if you need to cancel your account. You can find our contact information here.
Hello again,
Firstly, you should note that Fido has changed the payment due date to 21 days after the bill date (see here). As far as I am aware, the automatic payment withdrawal occurs approximately 14 days after the monthly bill is issued (see here).
Even with the changed payment due date, there should be a few days leeway before the payment is due.
Hope this helps 😀
Cheers
