Credit Card Charged but Order Not Processes

[Kimi3]

I was trying to get a new phone and plan through an exclusive offer in my fido account. After completeing all the steps, I got a pop up error that somthing went wrong and the order cannot be processed. I chekced my credit card statemnet and I was double charged for this order. One of the charges was credited back right away but the other one has not yet been credited back.

[FidoPamela]

Hey @Kimi3

Were you able to get this sorted out? 

Don't hesitate to reach out if you still need help, we're here for you! 

[Kimi3]

they were closed today.

I try again tomorrow.

Happy holidays to you too.

[FidoJulien · Accepted solution]

Hey @Kimi3

Welcome to the community

If the order didn't go through, the amount you paid for the phone should automatically be refunded to your card within 5 days.  I'll send you a PM so we can take a look at your account to figure out why the order didn't go through.

Talk to you soon!

[KAPABLE-K]

Hello @Kimi3,

You should call customer service to have them look into your account to better assist you.

Happy holidays!