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Countries for the 1000 minutes of international long distance

Emvipi
I'm a Participant Level 2
I'm a Participant Level 2

Hi.

I've been told by the shop assistant that there are 11 countries on the list included in the 1000 minutes. 

 

Can I please see that list?

 

 

Thanks in advance!

24 REPLIES 24

nhkhan67
I'm a Participant Level 1
I'm a Participant Level 1

Nigeria and Korea are also included  in my plan.

 

misterdd
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

I have the BYOD plans with the 1000-min calling internationally.

 

I want to change a new iphone and want to have a unlimited add-on calling USA. My question is:

 

If I change to a new phone with Fido and do an upgrade for the plans, shall this LD plan still be kept?

 

If I want to add on the unlimited call for USA, can I have both the LD for 1000 and US at the same time?

 

Thank you!

Hello Misterdd,

 

  Welcome to the community!

 

  As far as I am aware, that 1000 International minutes was a promotional offer available on certain plans and not an add-on per se. If you were to change plans, I don't think that offer will migrate to your new plan. Unless they have another current promotion with that same offer on the new plans, you'll likely have to forfeit that promotion when you change plans.

 

  If you chose to keep your plan (and the 1000 International minutes), I believe you should also be able add the Unlimited US calling add-on and have both options available to you.

 

Hope this helps 😀

 

Cheers

 

 


misterdd
I'm a Participant Level 2
I'm a Participant Level 2

Thank you very much!

nodiahmed
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

I have a 1000 LD minutes as a part of my package. Can someone share the list of these countries or is it open to all.

Thanks.

 

 

Hey @nodiahmed,

 

We've moved your post to this thread as the topics are similar Smiley You'll find your answer in the solution above!

 

 



shamsjbr
I'm a Participant Level 1
I'm a Participant Level 1

If Fido network also include Pakistan in this list it will be helpful for so many user.

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Emvipi,

 

  Welcome to the community!

 

  As far as I am aware, I believe these are the Countries included with the 1000 International long-distance minutes:

 

  • Australia
  • Bangladesh
  • China (excluding Macau)
  • Germany
  • Hong Kong
  • India
  • Italy
  • Mexico
  • Taiwan
  • United Kingdom

(see here and here)

 

  I am not aware whether they have added an additional Country to that list or not.

 

**edit** You should note that long-distance (LD) calls are charged airtime plus LD. Those 1000 minutes are only for the LD portion of the calls, it does not include airtime. If you have a limited amount of airtime minutes (ie 500 Canada-wide minutes), you would be charged airtime for the LD calls if you have exceeded that limit.**

 

Hope this helps 😀

 

Cheers

 

 


Emvipi
I'm a Participant Level 2
I'm a Participant Level 2

Thanks Cawtau.

I had found that list before. I was looking for the 11th country. He definitely said 11.

Do you know who might know? 

 

PS. thanks for the heads up regarding airtime. 

williamUng
I'm a Participant Level 1
I'm a Participant Level 1

I got the 1000 mins. long distance call plan.

May I know what's the countries Included?

Hello @williamUng,

 

The countries are listed above.



FidoNick
Former Moderator
Former Moderator

Hey @Emvipi and @Cawtau!

 

There are 10 destinations as Cawtau mentioned, Macau is included though Smiley

 

Australia,

Bangladesh

China (including Macau)

Germany

Hong Kong

India,

Italy 

Mexico

Taiwan 

United Kingdom

 

Hope that helps! 



Raman327
I'm a Participant Level 1
I'm a Participant Level 1

Is it still the same or changed

yogs
I'm a Participant Level 3
I'm a Participant Level 3

I called in today it has changed. Australia is no more part. Better to call them and check.

Hello again,

 

  Just to clarify, do you have the 1000 International Minute promotion or the 1500 Minutes to Select Countries add-on (see here, under Calling)? The latter add-on does include fewer Countries and Australia would not be included. You can view the included Countries on the Add-on page. Is it possible you have the add-on rather than the promotional offer?

 

Hope this helps 😀

 

Cheers

 


yogs
I'm a Participant Level 3
I'm a Participant Level 3

yeah, I got it as an add-on but in the promotion. I didn't know they were two separate things. Thanks.

Hello Raman327,

 

  Welcome to the community!

 

  As far as I am aware, those are still the included Countries for the 1000 International minutes. It should be noted that the 1000 International minutes is generally a promotional offer and not available as a typical add-on. However, Fido does offer a 1500 Minutes to select Countries add-on which includes fewer included Countries (see here, under Calling).

 

Hope this helps 😀

 

Cheers

 


yogs
I'm a Participant Level 3
I'm a Participant Level 3

I got 1000 mins international long-distance add-ons. What I understand is as long as I stay within 1000 mins to call the above 10 countries. There won't be any additional per-minute charge. Is this correct?

Also under this add-on to call the above countries, is it just dialling the country code followed by the destination number on the keypad or do I need to use any app?

Hello Yogs,

 

  Welcome to the community!

 

  Firstly, it should be noted that 1000 International Minute is a promotional offer. As with most promotions, it would likely have an end-date attached. If the duration of the promotion was not evident when you got your plan, you would be notified of its end-date on your bill a few months before that date.

 

  It should also be noted that all calls using mobile services incur Airtime charges plus long-distance charges, if applicable. Those 1000 International minutes are only for the long-distance portion of calls. That is, airtime charges would still apply. If you have a plan with a limited number of airtime calling minutes, excess airtime usage would incur additional costs -- even though there may be available International minutes remaining. For example, if you had a plan with 500 Canada-wide minutes (airtime minutes), making 600 minutes of calls to Countries included in those 1000 International minutes would require an excess usage of 100 airtime minutes.

 

  On the other hand, if your plan includes unlimited Canada-wide calling, then there would be no issue regarding excess airtime minutes.

 

  With regards to making long-distance calls, there is no Fido calling app. Calls would be made using your phone's regular dialler. In order to make International calls, you would first need to dial the Country exit code to get an International line. For Canada and the US, that code is 011. That code would be followed by the destination's Country Code followed by the area code and phone number. For example, a call to Ireland (not included in 1000 International minute promotion) would look like 011 + 353 + area code + phone number (see here).

 

  Since Countries might have different exit codes, it can be replace with the plus symbol '+' (see here). With the previous example, it would look like + 353 + area code + phone number. I tend to use this format for storing contacts in my phone. It saves having to look up and remember Country exit codes when travelling. Note that making calls from outside of Canada is considered roaming and would incur additional charges.

 

  It would be the same format for dialling the Countries included in that promotion.

 

Hope this helps 😀

 

Cheers

 


yogs
I'm a Participant Level 3
I'm a Participant Level 3

It did, thank you very much for the reply.