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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Port request and when does the billing start following a line activation
Now to FIDO and what a fantastic start My family phones from Bell and Rogers were soon to be out of contract and FIDO had a good BYOD deal and planned to port over 4 phones. Three succeeded and the fourth did not. The Fido store in Walmart was h...
Multiple issues with Winback offer and process
I transferred my account to another carrier back in Nov 2020 after asking to see if there was anything they could do to upgrade my iPhone. They didn't give me any options so I changed after being with Fido for years. Within a few weeks I received a c...
Hey Fido - You Asked Why I Left You
I got your email asking me why i left. I'd be happy to tell you. However after i tried - i believe this should sum it up anyways without any further words.
Hacked account
My account was hacked and multiple case #s were opened by Fido to resolve the issue. I have been told multiple times that I would get a call back within 72 hours and still have not received anything from Fido. It has been a couple of weeks already, ...
Missed call from fido win back team
Hello! I was not able to communicate with Fido win back team because my call kept getting disconnected after 3-4 seconds. I was with Fido for 7 plus years and I was not satisfied with the current plans they were offering me.I switched to another prov...
