I've been trying to contact the office to the President. I was told the billing would be resolved and spoken with Mangement and nothing has been done. I've called in numerous times and was told management would return the call and I have not received a call back. The problem was initiated by mistakes that Fido agents made, and they have not corrected the billing. It's been 2 months! I've been a customer for over 15+ years. This is ridiculous and very poor customer service.
I'm sorry to hear about that! This is definitely not the type of experience we aim to provide, and we want to make sure to resolve this as soon as possible.
I'll send you a PM so we can look into this together.