Complaint (rude customer service)

[Mango1010]

How do I file a complaint and know something is actually being done about it? So annoyed, been a customer for 15 years and fido still treats you like garbage.

[FidoJulien]

Hey @Mango1010

Welcome to the Community!

What happened? Can you please give us more details about what happened?

[Mango1010]

If you read the chat transcript from Sept 5th you will see how unprofessional fido rep was. And how he lied to me and another rep admit it afterwards. To be treated like when you have wasted your entire day chatting with fido and been a customer for 15 years is so upsetting I want to switch carriers now, I'm going to shop around now to see if other carriers have better to offer me 

[FidoValerie]

Hi @Mango1010 !
 

I'm truly sorry to hear that you were disappointed with the experience you recently had with one of our reps over Live Chat.
 

We always aim to provide honest and transparent customer service, so this is not the kind of impression we want you to have of us.
 

We appreciate your loyalty and would hate to see you leave! 
 

I've sent you a PM so we can go over everything together.
 

Talk soon!