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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Received payment failure text messages for no reason
Hi. I received a SMS sent by 93995 saying my Fido payment was declined. The account number mentioned in the message was different than mine. I logged into my account and checked my bill. It shows there's no amount that needs to be paid. Is this a mis...
Error transferring number
Hi I've been trying to transfer my number after receiving the Fido sims but an error occurred with the pin and the transfer is stuck. I tried calling 3 times with more than 3 hour hold wait times. I went into a Fido store and they just said I have to...
Scammer placed an order for iPhone 14 on my account
Hi,Someone ordered an iPhone 14 Pro Max with a contract on my Fido account. My email has been getting spammed. I suspect the scammer hacked into my Fido account and placed the order. When you track the order online it says it is already delivered. Ho...
Resolved! Mobile Data - Uxbridge
Something has different this year in that the mobile data is less reliable when I visit Uxbridge, ON. Calls and SMS texts are fine, but mobile data is unavailable for hours at a time. Has something changed?
Unable to upgrade phone stuck on Proceed to Checkout
Unable to upgrade to a phone online, stuck on "Proceed to Checkout"
