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Upgrade to Enhanced VM on ios

or7034
I'm a Participant Level 1
I'm a Participant Level 1

September 2020

I upgraded from iPhone 7 to SE 2020.

added a second line, and the iphone value pack on both plans.

I transferred to the new device

There was no setup now option on the voicemail page.

It does say "no voicemail" instead of "call voicemail"

None of the voicemails I receive show up for either phone line.

I've tried rebooting & resetting network settings.

No one in Fido has been able to help me.

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1 REPLY 1

FidoValerie
Moderator
Moderator

September 2020

Hi @or7034 ! 

 

Welcome to the Community. Smiley

 

I'm sorry to learn that you're having trouble with your voicemail. We'll do our best to assist you with that!

 

I'll need to ask you a few questions so I can have a better idea of what's going on :

1. Are you able to access your voicemail by pressing and holding the 1 key, on the phone's keypad? 

2. When you reached out to customer service, did they attempt to reset the voicemail feature from their end?  

 

Keep me posted!



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