Complaint against store and employees

[Kenjohns83]

How do I make a complaint against employees and a store in general? I recently went in to upgrade my phone and was pushed to a phone that I didn't really want because the employees wouldn't listen to me about what I wanted and was qualified for. They were rude to other customers that came in and to me. I made a review of the store and was messaged by the manager of the store who legit asked me to remove the post about the store in return for a small credit to be used in store. I need to make a formal complaint and figure out what to do cuz I really don't want this phone. Also have screenshots of the message from the manager. 

[Shanon-Natasha]

I had an issue with Fido reps at Devonshire Mall. I requested an detailed invoice for all of Fido accumulated fees. They refuse to provide me an invoice, said my account is suspended and wanted security to kick me out of the store with my dog. It was so upsetting. And than their back end system increased roaming charges and Fid expects me to pay a $631.02 invoice.  My answer is No. Lawsuit.

[Cawtau]

Hello Shanon-Natasha,

  Welcome to the community!

  Sorry to hear of your issue. However, I'm not sure Fido representatives at a store can provide the information you request. You should be able to view the detailed billing via your My Account --> Billing & Payments. From there, you can Save and/or Print a PDF copy of your bill. Alternatively, you should also be able to view the details online under Other charges and credits (see here). 

  In addition, if your services were suspended due to non-payment, you will likely need to contact their Credit Operations team to have them remove the suspension and make a payment arrangement. It should be mentioned that a payment arrangement may not be available in some situations.

  If you wish to discuss the matter you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though you would still likely need to contact the Credit Operations team to remove the suspension.

Hope this helps 😀

Cheers

[Bekhzod]

I purchased my mobile number at the Central City store (10153 King George Boul, Unit 2659 Surrey, BC V3T2W1). When I bought my phone number, a salesman charged me for the initial payment of $10 (it is not one time $50 charge, I received the $50 amount in my bill). He asked me if I wanted to pay in cash or by card. I paid in cash. Today, I received my bill but did not see this $10 in my balance. When I contacted the FIDO specialist through my FIDO account, they told me that I should contact that store, as the store has different actions from theirs. I think FIDO does not control its stores.

[Original_Lucy · Accepted solution]

Good morning @Kenjohns83 , sorry you had an unpleasant experience at a Fido store. If you look HERE and scroll down the page, you will see a link to report an issue or concerns. Use that link to make a report. Hope that helps