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Complaint about billing

denizu
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

I would like to file a formal complaint to the company. After speaking to several fido agents, my problem is still not solved. Can you please share the contact details? 

Best,

Deniz

 

My problem: I bought a second phone and a plan and agreed to pay the device in installments. But the total amount of the device was taken from my credit card without my consent. When I spoke with the agents, they assured me that next bill will be adjusted (meaning will not show the installments anymore, just the plan). But it did not. The bill actually showed that I still have to pay the installments. I spoke with some more agents, no solution.

5 REPLIES 5

denizu
I'm a Participant Level 2
I'm a Participant Level 2

Noone has contacted me yet. How long should I wait?

@denizu

 

There's a PM coming your way, talk to you soon.



FidoLony
Moderator
Moderator

Hey @denizu,

 

Welcome to the community!

 

I'm sorry to learn about this incident and that it hasn't yet been resolved.

Did you try to get in touch with our customer care team again to escalate this matter forward? 

 

If not, we can help you get this resolved. If you want us to send you a PM, let us know! 



denizu
I'm a Participant Level 2
I'm a Participant Level 2

Thank you for your reply, yes please escalate it forward, i spoke with several agents, still not resolved.

 

No worries, we'll be sending you a PM shortly to continue.

 

Talk to you soon!