Hey @Frank37! Philippe here. Welcome to the community.
To clarify, are you looking to change your billing cycle date or the payment due date?
As stated above, payment due dates can vary by 1 to 2 days depending on the number of days in the month. The billing cycle itself is fixed on the date you activated your service.
Welcome to the community!
While the billing due date might vary month-to-month depending on the exact dates, the due date cannot be intentionally changed. That's because the due date is based on your billing cycle date which is set when you activated your account. Generally, a billing cycle starts the day after a line is activated. Your bill will be issued shortly after your billing cycle ends (see here), and your bill due date will be a set number of days after your cycle has ended (see here).
Hope this helps 😀
Hey there @LeslieMcKiernon
Your billing cycle is set when you activate your account, and will not be changing each month. This means that your cycle will reset at a specific date, which you can confirm online on Fido.ca or directly on the Fido mobile app (how many days are left on the cycle, in the usage section).
As for payment due dates, those can vary. Simply put, not all months are 31 day long. That said, you can view your payment due date directly on the invoice.
We also provide you with different self-serve options to avoid these type of situations, such as:
Hope this clarifies, and don't hesitate to reach out to us at these channels if you need any help with your Fido account..
Sadly in the beginning payment due date was 5th of month now 31st, day before payday. Will be cancelling contract as monthly deductions on 0 balance should not be extra money each month. Bill says phone $700.00 minus $700 promotional discount. They should have cancelled last month when requested.