This email is being used by another My Account profile.

[Lucky6]

I had Fido account two years ago registered with my email address and that fido account has since been cancelled. Now I have a new account, which I am trying to register with this email address and getting the following error:
"This email is being used by another My Account profile. Please choose a different email."
If I logged in with my email address, then getting the following error:
This account has been cancelled, so access to My Account is limited.
Please help to add new account in my email address.

Thanks,

[FidoKenny]

Hello @Lucky6 and welcome to the Community

In order to get this looked into, it will be necessary to contact our customer service. You can find all the ways to reach us here.

If it's best for you, we can also send you a PM on the Community here.

Let us know.