Change First Name on Account

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I'm a Participant Level 2
I'm a Participant Level 2

Change First Name on Account

Hello,

 

I'm trying to change the first name on my account, which I recently legally changed. I called Fido and the rep told me to fax my Change of Name Certficate to 1-888-290-3436; every time I try to do this online, it fails, so I'm wondering if there is any other option? 

 

Also, will the change of account name also change the name on call display?

 

Thank you

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Re: Change First Name on Account

Hello @lunabeieli,

 

I'm not sure what you mean by "every time I try to do this online, it fails" You should be faxing the required documents. 

 

You can also visit a Fido store and get the name change done there. It should update your outgoing name display if you you can always change it anytime through the MY ACCOUNT section online.

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Re: Change First Name on Account

Hello @lunabeieli,

 

I'm not sure what you mean by "every time I try to do this online, it fails" You should be faxing the required documents. 

 

You can also visit a Fido store and get the name change done there. It should update your outgoing name display if you you can always change it anytime through the MY ACCOUNT section online.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Change First Name on Account

Sorry, I don't own a fax machine so I was using an online service. But that sounds great, I'll go do it in person, thank you!

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